Frequently Asked Questions

The refund is in the form of a voucher with no expiry date. If you need to process a refund, you have up to 14 calendar days from the date you receive the item to do so. The customer is responsible for sending the order and paying the costs through our returns platform or through the company they deem appropriate in the case of orders placed outside the EU. For the return to be accepted, the garment must be in perfect condition and have the label attached. If this is not the case, the garment will be sent back to the customer. If your order is made outside of Spain or Portugal, the refund will be done in 7/10 days after we receive your return. If you have any questions, you can contact us at info@buganco.com for a detailed explanation of the procedure. Translated with DeepL.com (free version)

The refund is in the form of a voucher with no expiry date. You must make the return through our website at https://returns.byrever.com/buganco On this website, you must enter your order number and follow the steps. You have up to 14 calendar days from the date you receive the garment to process the return, and the voucher will be sent to you once we receive the garment. You can use the voucher in full or in part on our website whenever you wish, as it has no expiry date. If the garment arrives in poor condition or is damaged, you must notify us within 48 hours of delivery of the order by email at info@buganco.com Bodysuits and accessories (including SHAWLS AND CAPES) cannot be returned, as indicated on the website, nor can Christmas garments purchased on or after 10 December. Returns that do not meet these requirements and are sent will be returned to the customer. We would like to take this opportunity to remind you that not all one-size-fits-all garments have the same measurements. Depending on the composition, fabric, manufacturer, etc., they may vary from one to another, so we encourage you to check the measurements and compare them. That said, we would like to point out that just because one one-size-fits-all garment does not fit you, it does not mean that all one-size-fits-all garments will not fit you. The entire Buganco team is also available to help you with whatever you need.

Please contact us at info@buganco.com so that our colleagues can handle the incident for you.

Yes! As long as it is within 14 calendar days of receiving your order, you can return it to our shop by requesting a return via the returns platform. If you have a voucher from a previous return, you can also redeem it at our physical shop by showing it to our team.