Return policy

1) RIGHT OF WITHDRAWAL

  • RETURNS FROM SPAIN AND PORTUGAL

In accordance with the provisions of Royal Legislative Decree 1/2007, you have a period of 14 calendar days from receipt of the order to exercise your right of withdrawal without needing to provide justification.

To process your return, you can access our portal at https://buganco.com/en/devoluciones and enter your order number, or from your account in the "Returns" section. You can also notify us of your decision to withdraw by any unequivocal statement via email to info@buganco.com

We offer you three options to manage your return:

  1. Valid without expiration date: You will receive a voucher for the total amount of the returned products to redeem in our online store or in our physical store in Seville whenever you wish. With this option, you will incur €0 in return shipping costs.

  2. Exchange for another item: You can request an exchange online. A courier will deliver your new order and collect the return from your home for a special exchange service fee of €7.20. Once we receive the returned item at our warehouse, we will process the corresponding refund using the original payment method or the method chosen by the customer, minus this fee.

  3. Refund: A full refund of all amounts paid for the purchase (including original standard delivery charges) will be issued via the same payment method used for the purchase, unless you expressly request another method. In this case, the customer will bear the direct cost of returning the product, detailed below:

    • Spain - Peninsular Territory: €6 if deposited at a Post Office or €7.50 if home collection is desired.
    • Spain - Canary Islands, Balearic Islands, Ceuta and Melilla: €10.00 with deposit at Post Office.
    • Portugal: €7.50 with home collection.

If you choose the voucher with no expiration date but change your mind and prefer a refund, the return shipping costs will be deducted from the final refundable amount.or return shipping costs apply in the case of returns requested and deposited in a physical store, whichever method you choose.

The refund will be processed within 2-3 business days from receipt and inspection of the product in our warehouse.

For the return to be accepted, The garment must be in perfect condition and have the tag attached.. If this is not the case, the garment will be sent back to the customer. If you send your return outside the stipulated timeframe, Buganco reserves the right not to process the refund.

It is not possible to process the return of multiple orders in the same envelope/package/box/shipment. Each order must be processed individually with the item(s) exclusively from that order.

Regarding previous refund vouchers

Refund vouchers issued before the effective date of this new policy (June 1, 2026) are governed by the terms and conditions in effect at the time of issuance. Therefore, these vouchers retain their validity. non-refundable in cash, retaining its validity without expiration for purchases on our website.

  • RETURNS FROM THE PHYSICAL STORE IN SEVILLE

Orders placed in our physical store in Seville can only be exchanged and returned at the store itself. The refund is issued via a voucher with no expiry date, redeemable in physical stores or online.

The customer has 14 calendar days from the date of purchase to process the return. It is essential to present the purchase receipt to process the return. The product must retain its original tag. Buganco and show no signs of having been used. RSales, Outlet, Black Friday, Christmas from December 24th, cAccessories, makeup and underwear are non-refundable.

From Buganco We recommend taking a photograph of the purchase receipt to preserve it intact.

  • INTERNATIONAL RETURNS FROM THE EUROPEAN UNION (NOT SPAIN AND PORTUGAL)

You must make the return through our portal at https://buganco.com/en/devoluciones

 

On this portal, you must enter your order number and follow the steps. You have up to 14 calendar days from the date you receive the item to process the return, and the refund will be issued once we receive the item. Return shipping costs are the responsibility of the customer and vary depending on the country of origin. You can check the costs on the returns platform or by sending an email to info@buganco.com

For a return to be accepted, the garment must be in perfect condition and have the tag attached. Otherwise, the garment will be sent back to the customer.

  • RETURNS OUTSIDE THE EUROPEAN UNION:

The customer must return the item at their own expense by sending it to the following address within 14 calendar days of receiving the garment:

BUGANCO

PRINTING STREET 62

41016 SEVILLE (SPAIN)

Once we receive the return, we will process the refund of the amount of the garments through the original payment method within a maximum period of 7 calendar days. The customer will be responsible for return shipping costs, as well as customs fees.

2) EXCHANGES AND RETURNS IN CASE OF DEFECT OR LACK OF CONFORMITY

In accordance with what is established in the Article 120.1 of Royal Legislative Decree 1/2007, All our products feature a legal guarantee of conformity of three (3) years from the moment of delivery. Buganco will be responsible for any lack of conformity, flaw or manufacturing defect that the garments may present.

If upon receiving your order or during the legal warranty period you discover that an item has a defect, flaw, or does not conform to the specified characteristics, you are entitled to repair, replacement, a price reduction, or termination of the contract (refund of the amount), actions that will be completely free for the consumer (including shipping and collection costs).

How to proceed? While we would appreciate it if you could notify us as soon as possible to expedite logistics and stock replenishment, you have the legally mandated deadlines to inform us. To expedite and process your request quickly and easily, you can do so directly through our returns portal by following these steps:

  1. Access our returns portal and click on the section: "Does your garment have a defect? Click here".
  2. Select the garment affected with the defect or flaw.
  3. Briefly explain what happened and attach the required photographs (a minimum of 2 photos where the damage is clearly visible, as well as photos of the packaging/bag of Buganco).
  4. Choose the option you prefer: exchange for another item, store credit or monetary refund.

Once we receive your case, our team will review the information and send you an email with the resolution and detailed instructions for collection or replacement at no cost.

3) TRANSPORT INCIDENTS

In Buganco We ensure that all orders leave our warehouse in perfect condition and securely packaged. However, if upon delivery by the shipping company you notice that the package is visibly damaged, open, wet, or shows any other signs of having been damaged in transit, please follow these instructions:

  • Please state this on the delivery note: If possible, please indicate the damage on the delivery driver's note or on the electronic signature device (for example, by writing: "Package damaged" either "Open box"If the damage is very severe, you have the right to refuse the package immediately.

  • Notification deadline: In order for us to file the appropriate claim with the transport agency's insurance and resolve your situation immediately, we ask that you notify us of the incident within the 24/48 hours following receipt of the order.

  • How to find out: Write us an email at info@buganco.com indicating your order number and attaching photographs of the condition in which the outer packaging and the affected product arrived.

Once we receive the information, our customer service team will prioritize sending a new replacement package or a full refund, at no additional cost to you.

GENERAL CONSIDERATIONS REGARDING RETURNS

In Buganco, We make every effort to ensure that the images on our website accurately reflect each garment. However, factors such as your device's individual screen settings or the lighting in the photographs may cause slight variations. slight color variations with respect to the actual item. These slight differences are not considered a defect in the garment, and Buganco is not responsible for them.

In the case of garments with sequins, glitter Or, if you have special appliqués, it's normal for a small amount of material to flake off during the first few uses or handling. Excess material is applied during the manufacturing process to ensure a complete finish, and this slight flakeoff is normal. It does not affect either the design or the quality of the garment, therefore it does not constitute a manufacturing defect.

To ensure the durability of your clothing, no exchanges or returns will be accepted on items that show localized damage caused by use or friction with accessories and complements (e.g., in armpits, neckline, waistband or seams).

We highly recommend:

  • Try on the clothes carefully and without the use of perfumes or deodorants strong.

  • Avoid direct contact with jewelry, handbags, or other accessories. that may cause snagging or friction during the test.

Our team of Buganco We check each item before shipping to ensure you receive it in good condition.

RETURN PROCEDURE FOR MULTIPLE ORDERS AND ITEM LIMITS

The User agrees to process returns of their items in strict accordance with the logistics and security guidelines established by the Company. In this regard, the following mandatory conditions apply:

  1. Independent handling of returns: Each order placed on the Website generates a unique reference number and a separate purchase invoice. For stock control, internal management, and shipping security purposes, if the User wishes to return items from two or more different orders, they must process and package each return completely independently, using a separate package or parcel for each reference number.

  2. Item limit per package: In accordance with the Company's purchasing policy, which limits purchases to a maximum of three (3) items per order, the User may not combine items from different orders into a single return package. Each return package sent back to our warehouse must contain only the items associated with the reference number of that package, without exceeding the established limit of three (3) items per shipment.

  3. Insurance Coverage and Logistical Failures: This separation is an essential requirement to guarantee the safety of the merchandise. In the event of an incident during transport (loss, misplacement, theft, or damage to the package), the Company will process the corresponding claim with the transport agency based solely on the official invoice that lists the items authorized for that shipment. If the User includes items in the package that do not correspond to the invoice for that specific order, those items will be excluded from transport insurance coverage, no claim will be accepted regarding them, and no refund will be issued. Consequences of Non-Compliance: Failure to comply with this rule, such as mixing items of different references in the same package, exempts the Company from the obligation to process the return within the usual timeframes and may result in significant delays in processing the refund or the rejection of items that are not properly identified.

ABOUT ONE SIZES

Not all one-size-fits-all items have the same measurements. Depending on the composition, fabric, manufacturer, pattern, etc., sizes can vary, so we encourage you to check the measurements and compare them to your own. That said, we want to clarify that Just because one size doesn't fit you doesn't mean all one size fits you.. .

On our website, you can filter by approximate sizes to see which dresses might fit your figure. Our entire team is also available to assist you. Buganco to help you with whatever you need.

*Updated in October 2026, you can contact us through info@buganco.com in case of any doubt.

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