Terms and conditions of sale

The Conditions of Sale regulate the purchase of products offered on the Buganco Moda S.L. website. By placing an order, you agree to comply with these terms. Please read these conditions carefully before making your purchase.

Company Information

Corporate Name: Buganco Moda S.L.
Registered Office: Calle Imprenta parcela 9, nave 5 – 41016 – Sevilla
TAX ID (NIF): B67904904
Email: info@buganco.com

Purchase Process

To make a purchase on our website, you must follow these steps:

  1. Select the products you wish to buy and add them to the shopping cart.
  2. Review the cart and proceed to order confirmation.
  3. Provide the necessary shipping information and select a payment method.
  4. Confirm and complete the payment.Receive an order confirmation via email.

Payment Methods

We accept the following payment methods:

  • Credit or debit card (Visa, MasterCard).
  • PayPal.
  • Google Pay.
  • Apple Pay.

All payments are processed through secure payment gateways to ensure the protection of your information.

Shipping and Delivery

We ship throughout Spain. Delivery times vary by location and the selected shipping method. Estimated delivery times are 24 to 72 business hours within mainland Spain (home delivery or pick-up point), extending to 5-7 business days for the Balearic Islands, Canary Islands, Ceuta, or Melilla.

We also offer international shipping with the following estimated delivery times:

  • Portugal: 24-72 business hours.
  • European Union: 5-7 business days.
  • Non-EU Countries: 7-10 business days.

Shipping costs are calculated and displayed during the checkout process. For international shipments outside the European Union, customs duties and taxes will apply and must be paid by the customer.

International Shipping and Customs (Outside the EU)

Orders destined for countries outside the European Union (or territories with special tax regimes) may be subject to import duties, customs tariffs, and local taxes.

  • Payment Responsibility: Payment of these fees is the sole responsibility of the recipient. The courier will contact the customer (usually via email) to manage and request payment once the package reaches customs.
  • Consequences of Non-payment:
    • Abandonment or Destruction: If payment is not made, the courier may destroy the package. In this case, Buganco reserves the right not to refund any amount, as non-payment is the buyer's responsibility.
    • Return to Origin: If the package is returned due to non-payment, a refund will be issued once verified. However, original shipping costs, return shipping costs, and any customs fees incurred by Buganco will be deducted from the total refund.

Limitation of Orders and Prohibition of Commercial Use

    • Nature of Sales: Products are intended exclusively for retail sale to the final consumer for personal and domestic use. The purchase of products for resale, rental, or distribution is strictly prohibited.
    • Purchase Limits: To ensure availability, Buganco reserves the right to limit the quantity of identical or similar items. The standard limit is 3 units of the same model (including color variations) per customer within 90 days of their previous order.
    • Suspicious Orders: Buganco reserves the right to cancel or limit any order that suggests a resale or commercial purpose. In such cases, the purchase will be canceled and a full refund issued.

Return Policy

Spain, Andorra and Portugal

Returns are accepted within 14 calendar days of receipt. Products must be in perfect condition, with tags, and in original packaging.

  1. Access: https://returns.byrever.com/buganco
  2. Pack and print the label.
  3. Refund: Once verified, a store voucher with no expiration date will be issued.
  4. Costs: Return shipping costs are covered by the customer unless the product is defective.
  5. Exceptions: Bodysuits, accessories (including SHAWLS AND CAPES), and Christmas items purchased from December 10th onwards are non-returnable.

European Union (Excluding Spain/Portugal)

Returns are accepted within 14 calendar days of receipt. Products must be in perfect condition, with tags, and in original packaging.

  1. Access: https://returns.byrever.com/buganco
  2. Pack and print the label.
  3. Refund: Once verified, a refund will be issued.
  4. Costs: Return shipping costs are covered by the customer unless the product is defective.
  5. Exceptions: Bodysuits, accessories (including SHAWLS AND CAPES), and Christmas items purchased from December 10th onwards are non-returnable.

International (Outside the EU)

    1. Contact info@buganco.com.
    2. Ship to: Buganco Moda S.L. - Calle Imprenta parcela 9, nave 5 – 41016 – Seville (Spain).
    3. The refund will be processed via the original payment method.
    4. All costs (shipping, customs, and taxes) are covered by the customer. If taxes are not covered, they'll be excluded from the refund.

Guarantees

All products have a 48-hour guarantee from the date of delivery covering manufacturing defects.

  • Color Variations: Small variations due to screen settings or lighting are not considered defects.
  • Sequins/Glitter: Slight shedding during initial use is normal and not a defect.
  • Exclusions: Items with damage from friction (e.g., underarms, waistline) caused by accessories will not be accepted.
  • Recommendation: Try on clothes without perfumes/deodorants and avoid contact with jewelry during the fitting.

Customer Service

For inquiries, contact info@buganco.com.

Modifications to the Terms of Sale

Buganco Moda S.L. reserves the right to modify these Terms of Sale at any time. Modifications will not be retroactive and, unless otherwise stated, will apply from the date of their publication on the website.

Applicable Law

These conditions are governed by Spanish law. Any disputes will be submitted to the courts of Seville, Spain.

Product added to wishlist